Support

Help & support tools

Remote help, service status, network tools and connection settings — everything you need in one place.

Get remote help

Asked by a technician to start a remote session? Download the right tool for your device below.

Remote tools

Service status

Check the live status of our core services and hosting before raising a ticket.

Check status

Raise a ticket

Log a support request and track it through to resolution in our ticket system.

Open a ticket
Remote control

Download remote support

Pick your operating system, then run the download and read out the ID & code to your technician.

Apple / macOS

TeamViewer QuickSupport for Mac. You may need to allow screen-recording permissions.

Download for macOS
Stay safe: only run these tools when you're actively on the phone with a 2plus1 technician. We'll never ask you to start a remote session out of the blue.
Network tools

Quick diagnostics

Handy when we're troubleshooting your connection together.

What's my IP?

Check the public IP address your connection is currently using.

Check my IP

Internet speed test

Measure your download and upload speeds against our server.

Run speed test
Connection settings

Email, hosting & VOIP setup

Reference settings for setting up mail clients, hosting access and phones. Replace yourdomainname.com with your own domain.

Business email

Username is your full email address, e.g. sales@yourdomainname.com

  • Incoming & outgoinggeminian2.2plus1host.com
  • IMAP (secured)993
  • POP3 (secured)995
  • SMTP (secured)465 · 587 STARTTLS
  • AuthenticationRequired
Open webmail

Hosting & FTP

Manage your hosting, or upload files over secure FTP.

  • Control panelgeminian2.2plus1host.com:8443
  • FTP hostftp.yourdomainname.com
  • FTP modeFTPES (explicit SSL)
Open control panel

VOIP phones

Manage extensions, voicemail and call routing from the VOIP control panel. Ask us for the VOIP cheat-sheet if you need it.

  • Control panelpbx.2plus1voip.com/pbx
Open VOIP panel
Don't have your username or password to hand? Get in touch and we'll help you get back in safely.

Still stuck?

If you can't find what you need, our team is on hand Monday to Friday, 9am–5pm. Call, email or raise a ticket and we'll sort it.

Contact support